New report provides a “wake up call” for Australian retailers.

A new Deloitte report examines how the ‘digital influence factor’ affects decision making instore. It says Global brands have educated Australian consumers to expect internationally competitive pricing, an endless aisle and greater shopping convenience. Digital will soon be the deciding success ... [Continue Reading]


Turning ‘Point of wait’ into ‘point of sale’

Are queues at the checkout a retail fact of life? Well sure they were, but in today's environment when shoppers have the whole world of retail at their fingertips in a few keystrokes, if you're asking customers to queue up for more than a few moments you'd better have a good think about how ... [Continue Reading]


The three most important steps to becoming an omni-channel retailer

If you understand why omni-channel retailing is so important (and as eCommerce and mobile use continues to grow why wouldn’t you), the next step is what to do about it. Maybe you’re not sure where to start. These three initiatives will help you organise your thoughts and project planning. 1. Open ... [Continue Reading]

IBM’s web-based omni-channel PoS software launches at NRF 2013

At this year's National Retailer's Federation get together, the big blue cannily launched it's Toshiba co-venture software in tandem with releasing the results of a study into new retail consumers. Craig Hayman, general manager of IBM's Industry Solutions business unit said  "The digital ... [Continue Reading]

Free on-demand webinar series…Mobile, Social, Showrooming, RFID and more

We've been enjoying the Connected Consumer series of on-demand webinars which were captured when US retail industry leaders and experts converged last week to discuss several of the most pressing topics on the minds of retailers in 2013 and beyond. Good on Retail TouchPoints for hosting this ... [Continue Reading]