New report provides a “wake up call” for Australian retailers.

A new Deloitte report examines how the ‘digital influence factor’ affects decision making instore. It says Global brands have educated Australian consumers to expect internationally competitive pricing, an endless aisle and greater shopping convenience. Digital will soon be the deciding success ... [Continue Reading]

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The shopping experience – how to get it right…Lombok style

Too many studies to mention highlight the importance to retail customers of the shopping experience. But sometimes you get a fresh perspective on it. Recently I holidayed in Lombok with my family. One day we passed by a very basic thatched building in front of which sat an old lady operating a ... [Continue Reading]

Customer satisfaction…what would Jeff say?

He's probably the most successful man in retail, certainly in the past few years. Jeff Bezos, founder and driver of Amazon, the biggest retailer on the web and arguably the inventor of modern ecommerce. Oh, and recent purchaser of the Washington Post. he's worth $28bn, was named Entrepreneur of ... [Continue Reading]

Free on-demand webinar series…Mobile, Social, Showrooming, RFID and more

We've been enjoying the Connected Consumer series of on-demand webinars which were captured when US retail industry leaders and experts converged last week to discuss several of the most pressing topics on the minds of retailers in 2013 and beyond. Good on Retail TouchPoints for hosting this ... [Continue Reading]


A new role for physical stores

One of the problems faced by traditional store operators is stock management. It's almost impossible to hold the right stock in all the stores without rapid (and expensive) stock replenishment logistics, holding safe (ie excess) stock levels in stores OR facing out-of-stock situations and ... [Continue Reading]


Pop up stores: the symptom not the solution

Pop-ups are popping up all over the place..arguably the novelty will wear out. So when considering a pop up, ask yourself... Why you would: It provides a chance to test a proposition or a geographic location with low commitment, and limited expectation from the public. Some shoppers like the ... [Continue Reading]


A trip to the shops will never be replaced by a trip to the computer

What people want from their trip to the shops hasn’t changed much: seduction, fun, instant gratification, discovery, service, sensory inspiration – touch, sound and smell – convenience, social interaction, local-ness. This contrasts markedly with online which can only offer a more solitary, ... [Continue Reading]